Doctor Designed  •  Audiologist Tested  •  FDA Registered

Common Questions

Which hearing aid should I buy? The MDHearingAid AIR, PRO or FIT?
How do these hearing aids compare to custom hearing aids?
How will I know if hearing aids will work for me?
Should I buy 1 hearing aid or 2 hearing aids?
Can I use a hearing aid with eyeglasses?
Can I wear a nasal cannula (or oxygen tubing) for supplemental oxygen with a hearing aid? 
What do you mean by “One-Size-Fits-Most”?
Will insurance cover hearing aids?
Should I buy 1 hearing aid or 2 hearing aids?
Will a hearing aid cure the ringing in my ears?

What type of batteries do hearing aids use?
How long will my hearing aid last?
What is the warranty?
What is the return policy?
Is there a User Manual?
Can my hearing aid be repaired after the warranty expires?
Do I need a prescription or medical evaluation before buying a hearing aid? 
Can I order a hearing aid by check or money order?
State of Illinois Hearing Aid Information

 


Which hearing aid should I buy? The MDHearingAid AIR, PRO, or FIT?

The MDHearingAid FIT is our new FLAGSHIP model. It is the only hearing aid in the world that sits entirely within in the natural curves of the ear yet does not block the ear canal. The FIT sits securely, and comfortably, in the ear like a custom molded earpiece and is designed for those with active lifestyles or those who don't want a behind the ear hearing aid.  It incorporates industry-leading technology and features found on $5000 custom fit hearing aids all contained within its cutting-edge design which does not  enter the ear canal. 

The MDHearingAid AIR is an all-digital hearing aid.  For most users, the AIR will be the best choice as it can accommodate the most common types of hearing loss and the most common listening environments.  The AIR is a professional, Open-Fit Mini Behind-the-Ear digital aid with many of the features found on hearing aids costing up to $3000. These features provide superior sound quality, fit, and comfort.  The AIR also includes a Telecoil that allows for wireless use of a landline and compatible cell phones. If you have worn custom hearing aids before, you will find that the AIR’s performance equals or exceeds the performance of your prior aids.  The AIR has been extensively tested and is recommended by physicians and audiologists.  

The MDHearingAid PRO hearing aid is our longest selling model. For those for whom price is the overriding consideration, the PRO is the best choice. It is a premium analog behind-the-ear hearing aid built with medical-grade components. It has a 2-channel tone control switch to decrease background noise, and is aesthetically discreet.  The PRO has also been extensively tested and is recommended by physicians and audiologists.

MDHearingAid Comparison Chart >

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How do these hearing aids compare to custom hearing aids?

Custom hearing aids provide the highest level of care that you can get, but that care comes with a pricetag that can exceed $5000 per ear!  If price is no object, Dr. Cherukuri recommends you pursue a custom hearing aid.  However, for the most people, cost is a significant factor.

Dr. Cherukuri and his team of Audiologists evaluated thousands of hearing tests before developing the hearing amplification profiles built into each MDHearingAid.  Advanced digital technology and the convenience of both a volume dial and program button can now give you a hearing aid experience that rivals the most expensive hearing aids for a mere fraction of the cost.  


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How will I know if hearing aids will work for me?

All MDHearingAid models are programmed to meet the needs of most people with hearing loss. Many of our customers have told us that their MDHearingAid has been life changing. The best way to see firsthand how much they will help you is to try them in the comfort of your home risk free. Your satisfaction is guaranteed! 

Every person’s hearing loss will be different as is every person’s ability to rehabilitate their hearing with hearing aids. Your satisfaction with hearing aids depends on the type and degree of your hearing loss and your expectations. No hearing aid, not even expensive custom ones, can restore normal hearing.

If you have had a hearing test in the past, you may email it to us at support@mdhearingaid.com or fax it to 800-937-5970 so our physicians, audiologists, or hearing instrument specialists can provide you with specific guidance on the best aid for your needs. To get the best result from new hearing aids, you should understand that it can take your brain about 21 days to get used to the sound of new hearing aids. Many sounds may be too loud at first but your brain can quickly accommodate so that these are more comfortable.

 Some people benefit from product support during the initial use period. MDHearingAid offers FREE 1-on-1 consultations with a licensed hearing instrument specialist after your purchase to help you get the best possible results from your new hearing aids.

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Should I buy 1 hearing aid or 2 hearing aids?

The brain processes hearing signals from both ears for improved clarity and a more balanced sound which is why we have 2 ears. You will be able to hear much better with 2 hearing aids, and your satisfaction with hearing aids will be much higher. If you use only 1 hearing aid but have hearing loss in both ears, the brain has to process 2 different sound and clarity levels, which makes it more difficult to obtain a clear understanding of the sound signal. Additionally, you will save more if you purchase 2 hearing aids at one time as opposed to buying them separately.

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Can I use a hearing aid with eyeglasses? 

Of course! Many people successful wear both eyeglasses and hearing aids. For best results, put your glasses on. Place the hearing aid body between your glasses and your outer ear. To avoid problems when removing your glasses or putting them back on, resist tilting your glasses up or down as you take them off or put them on.

wearing hearing aid with eyeglasses, glasses, hearing aids

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Can I wear a nasal cannula (or oxygen tubing) for supplemental oxygen with a hearing aid?

Yes. Many of our customers successfully use supplemental breathing tubes or nasal cannulas and wear hearing aids. After securing the hearing aid body behind your ear, drape the tubing over the ears as you normally would. Secure the cannula tubing in the manner that you prefer. Some experimentation might be necessary to find the best way to wear your hearing aid, oxygen tubing, and/or eyeglasses, but the rewards are worth it.

oxygen tube with hearing aid, cannula, breathing tubing, eyeglasses, glasses, supplemental oxygen  oxygen cannula, supplemental oxygen tubing and hearing aid and eyeglasses

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What do you mean by “One-Size-Fits-Most”?

The MDHearingAid AIR and PRO hearing aids come with various sizes of clear ear domes and tubing that connect the hearing aid to your ear. These are designed to fit most adult ears. Additionally, all MDHearingAid models come pre-programmed to meet the needs of most people with hearing loss.

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What if my hearing aid doesn’t fit my ear well?

With hearing aids, like shoes, fit is everything.   A good fit is critical to your hearing aid feeling comfortable in your ear and providing good, quality sound with minimal feedback.  MDHearingAid provides a number of different sizes of domes with all hearing aid models, to enable you to select the ones which fit you best.  

However, if after several days of experimenting, you are still not able to achieve an optimal fit, please contact MDHearingAid support at 312-219-8422, Monday - Friday, 8:30 a.m - 4:30 p.m., Central Standard Time.   Our trained hearing instrument specialists will be able to advise you on how to get the best fit from your particular MDHearingAid model or may be able to provide you with additional sizes and shapes of domes or tubing to better suit your needs.

If a more precise fit is desired or required, the MDHearingAid AIR or PRO can be fitted with a custom ear mold to the exact specifications of your ear. A custom mold can be obtained from an online store or from a local audiologist or hearing aid dispenser.

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Will insurance cover hearing aids?

Most of the time, insurance policies and Medicare do not cover or reimburse for hearing aids and most Americans pay for their hearing aids out of pocket. In fact, the expense of hearing aids is the main reason that most people who need hearing aids go without them. MDHearingAid was founded to help those with hearing loss who couldn't afford to pay thousands of dollars for hearing aids.

If your insurance policy does cover hearing aids, please contact us and we'll be happy to provide you with the documentation necessary to submit a claim.

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Will a hearing aid cure the ringing in my ears?

Ringing in the ears is most commonly caused by nerve-related hearing loss.  Our hearing aids will not cure the ringing in your ears, but the ringing will become less noticeable when you are using the hearing aid.

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What type of batteries do hearing aids use?

The MDHearingAid AIR and PRO hearing aids use size 13 hearing aid batteries (orange tab)

The MDHearingAid FIT hearing aids use size 10 hearing aid batteries (yellow tab).

Both sizes of hearing aid batteries are readily available at most corner drug stores. You can also order the correct battery for your hearing aid from us here.

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What is the warranty?

Your MDHearingAid is covered against defects in materials and workmanship for 90 days from the time you receive your order. If, at our examination, it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free.  With an MDHearingtm Product Protection Plan, you are 100% protected from ALL types of accidental damage, or anything else that may go wrong with the aid, including things not covered by the standard Warranty (water damage, battery corrosion, stepping on the hearing aid, etc).  The MDHearingtm Product Protection Plan is the most comprehensive hearing aid protection plan on the market.

Learn More about our Warranty >

Learn More about the MDHearing Product Protection Plan

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How long will my hearing aid last?

Generally speaking, MDHearingAid models should last as long as any other aid on the market. As long as hearing aids are kept clean and dry they can last many years. Most hearing aids ultimately fail due to excess moisture, dirt, or accidents. We have many customers who are using the MDHearingAid model they purchased over 5 years ago.

With new digital technology advances, hearing aids like the MDHearingAid AIR and FIT are like computers or cell phones. They don't really wear out, but after 3 or 4 years, you may find that you want to upgrade because of newly available features and technologies.

Strictly speaking, there is no life expectancy for a hearing aid, but accidents do happen. So you want a company that stands behind its products.  Factoring in purchase price, battery life, warranty and repair costs, MDHearingAid has the lowest total cost of ownership in the industry.


What is the Return Policy?

Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid, you have 45 days from the date of purchase to return it for a full refund.

MDHearingAid requires a minimum trial period of 21 days. This minimum trial period is required because medical studies show that your brain requires about three weeks to adjust to new hearing aids. Return requests prior to 21 days from date of invoice will incur a ten percent (10%) early return fee.

All products MUST include a Return Merchandise Authorization (RMA) number for proper processing. Products returned without a RMA number will incur a twenty percent (20%) No-RMA Fee.

Please email support@mdhearingaid.com for a RMA number and specific return instructions. We are available 24 hours a day, 7 days a week (a calendar day equals a business day). Or you may call Customer Service, 312-219-8422, M–F, 8:30 AM - 4:30 PM CST.

We are unable to honor return requests after 45 days from the date of purchase as shown on your invoice.

Learn More >

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Is there a User Manual?

A user manual is provided with all hearing aids. Should you wish to review them prior to purchase:

Or you may obtain a user manual by mailing a request to:

MDHearingAid Fulfillment Center, Inc.
18447 W 8 Mile Road
Detroit, MI, 48219

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Can my hearing aid be repaired after the warranty expires?

Following the 90-day warranty period, your MDHearingAid can be sent in for repair. Contact Customer Service at support@mdhearingaid.com for instructions.

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Do I need a prescription or medical evaluation before buying a hearing aid?

Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. Children under the age of 18 are not eligible for a waiver. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.

In accordance with good health practice, MDHearingAid and the US FDA recommend that a person with hearing loss have a medical evaluation by a licensed audiologist or physician (preferably a physician who specializes in diseases of the ear) before purchasing any hearing aid. If you have or think you may have any of the following conditions you should consult a doctor prior to purchase:

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Can I order a hearing aid by check or money order?

To order by check or money order, please print this form: Download Order Form >

For your security, we recommend using certified mail or insurance.

Mail payment to: 
MDHearingAid, Inc.
26329 Network Place
Chicago, IL 60673-1263

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State of Illinois Hearing Aid Information

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