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Common Questions

Which MDHearingAid® hearing aid should I buy (AIR, PRO or MAX)?
How will I know if the MDHearingAid™ brand of hearing aids will work for me?
Should I buy 1 or 2 hearing aids?
What do you mean by “One-Size-Fits-Most”?
What if my MDHearingAid® doesn’t fit my ear well?
Will my MDHearingAid®  hearing aid cure the ringing in my ears?
What type of batteries do the MDHearingAid™ hearing aids use?
How long will my MDHearingAid® last?
What is the warranty?
What is the return policy?
Is there a User Manual?
Can the MDHearingAids be repaired after the warranty?
Do I need a prescription or medical evaluation before buying an MDHearingAid®?
Can I order a hearing aid by check or money order?
State of Illinois Hearing Aid Information


Which MDHearingAid™ hearing aid should I buy? Air, Pro, or Max?

The MDHearingAid® Air is our brand new FLAGSHIP hearing aid.  It is a professional Open-Fit Mini Behind-the-Ear model with advanced digital features (found on hearing aids costing up to $5000) that result in a superior sound quality, fit, and comfort.  It has multiple channels and bands, wide dynamic range compression, advanced noise reduction, feedback cancellation, 3 programs, a Telecoil, and a volume dial all designed to provide precise amplification of the human voice without background noise.   The MDHearingAid AIR can accommodate the most common types of hearing loss and the most common listening environments.   The AIR feature set and sound output is similar to hearing aids costing between $1000-3000 each.

The MDHearingAid® Pro hearing aid is our best selling model and is 5-star rated on many online sites.   It is a professional behind-the-ear hearing aid with superior componentry, sound quality, fit, appearance, and comfort. It provides up to 45dB of gain for mild, moderate, or  moderately-severe hearing loss. It has a 2-channel tone control switch to decrease background noise, and is aesthetically discreet and similar to behind-the-ear hearing aids costing hundreds of dollars more. The PRO has been extensively tested and recommended by physicians and audiologists and is our best-selling model.

The MDHearingAid® Max hearing aid is a basic hearing aid designed for those patients that need general amplification (will amplify background sounds and voices). Its larger size and visible button receiver in the ear (RITE) design make it optimal for those with limited dexterity or those under the care of others. We recommend the MAX for nursing home residents and those with limited use of their hands.

MDHearingAid Comparison Chart >

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How will I know if the MDHearingAid® brand of hearing aids will work for me?

Every person’s hearing loss will be different as is every person’s ability to rehabilitate their hearing loss with hearing aids. Your satisfaction with hearing aids depends on the type and degree of your hearing loss and your expectations. No hearing aid (even the most expensive ones) can restore normal hearing, and not everyone will benefit equally.

If you have had a hearing test in the past, you may email it to us at support@mdhearingaid.com or fax it to us at 800-937-5970 so we can guide you if our hearing aids will be a reasonable choice. The only way to know how you will benefit will be to try them risk-free. Your satisfaction is guaranteed (see below). The vast majority of our customers are satisfied with the MDHearingAid™ brand of hearing aids and the return rate has been well below the industry average.

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Should I buy 1 or 2 hearing aids?

We have 2 ears for a reason. The brain processes hearing signals from both ears for improved clarity and a more balanced sound. You will be able to hear much better with 2 hearing aids, and your satisfaction with the hearing aids will be much higher. If you use only 1 hearing aid but have hearing loss in both ears, the brain has to process 2 different sound and clarity levels, which makes it more difficult to obtain a clear understanding of the sound signal. Also, there is a significant cost savings if you purchase 2 hearing aids at one time as opposed to buying them separately.

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What do you mean by “One-Size-Fits-Most”?

The MDHearingAid™ hearing aids come with various sizes of clear ear domes / tips that connect the hearing aid to your ear. These are designed to fit most adult ears.

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What if my MDHearingAid® doesn’t fit my ear well?

If a more precise fit is desired or required, the MDHearingAid® AIR or PRO can be fitted with a custom ear mold to the exact specifications of your ear. A custom mold can be obtained from an online store or from a local audiologist or hearing aid dispenser.

Please note that the MDHearingAid® MAX cannot be custom fit and is no longer sold. You may need the results of an audiogram performed within the past 6 months by a licensed audiologist or a licensed hearing instrument dispenser.

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Will my MDHearingAid® hearing aid cure the ringing in my ears?

The MDHearingAid® will not cure the ringing in your ears, but the ringing may become less noticeable when you are using the hearing aid.

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What type of batteries do the MDHearingAid® hearing aids use?

All MDHearingAid® hearing aids use size 13 batteries (orange tab).  These are readily available at most corner drug stores.

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What is the warranty?

The MDHearingAid® is covered against defects in materials and workmanship for 90 days from the time you receive your order. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free.

Learn More >

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How long will my MDHearingAid® last?

Generally speaking our hearing aids should last as long as any other aid on the market. As long as hearing aids are kept clean and dry they can last many years. Most hearing aids ultimately fail due moisture, dirt, or accidents. We've have many customers who are have been using the MDHearingAid since it launched over 4 years ago.

With the new digital technology, hearing aids like the MDHearingAid AIR are becoming more like computers or cell phones. They don't really wear out, but after about 3 or 4 years, you may find that you want to upgrade because of newly available features and technologies

Strictly speaking there is no life expectancy for a hearing aid, but accidents do happen. So you want a company that stands behind its products.  Factoring in purchase price, battery life, warranty and repair costs MDHearingAid has the lowest total cost of ownership in the Industry.


What is the Return Policy?

Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid, you have 45 days from the date of purchase to return it. The reason for this long trial period is that it often takes several weeks to get used to new hearing aids (even ones costing thousands of dollars!). If after trying them for 21 days you don't feel that the MDHearingAids are the best value in hearing aids, you may return them. You will receive a FULL REFUND of the purchase price. Return requests prior to trying the hearing aids for 21 days will incur a ten percent restocking fee. You will need a Return Merchandise Authorization (RMA) number prior to returning any products. Email support@mdhearingaid.com for details.

 

Learn More >

 

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Is there a User Manual?

A user manual is provided with all hearing aids. Should you wish to review them prior to purchase:

Or you may obtain a user manual by mailing a request to:

MDHearingAid Fulfillment Center, Inc.
18447 W 8 Mile Road
Detroit, MI, 48219

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Can the MDHearingAids be repaired after the warranty?

Following the 90-day warranty period, your hearing aid can be sent in for repair. Contact Customer Service at support@mdhearingaid.com.

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Do I need a prescription or medical evaluation before buying an MDHearingAid?

Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. Children under the age of 18 are not eligible for a waiver. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.

In accordance with good health practice, MDHearingAid and the US FDA recommend that a person with hearing loss have a medical evaluation by a licensed audiologist or physician (preferably a physician who specializes in diseases of the ear) before purchasing any hearing aid. If you have or think you may have any of the following conditions you should consult a doctor prior to purchase:

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Can I order a hearing aid by check or money order?

To order by check or money order, please print this form: Download Order Form >

For your security, we recommend using certified mail or insurance.

Mail payment to: 
MDHearingAid, Inc.
26329 Network Place
Chicago, IL 60673-1263

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State of Illinois Hearing Aid Information

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Our Hearing Aids

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