# MDHearing > MDHearing sells affordable over-the-counter hearing aids online for adults 18 and older with perceived mild to moderate hearing loss. Its hearing-care offering combines rechargeable in-the-ear and behind-the-ear devices, a free online hearing test, setup assistance, and ongoing support from U.S.-based licensed hearing specialists and audiologists. This reference connects shoppers, owners, and family members with official product information, comparisons, care resources, and purchase policies. Primary website: https://www.mdhearingaid.com/ Brand name: MDHearing. Older resources may use MDHearingAid or MD Hearing Aid. Model names and generations matter: the current comparison page lists NEO, NEO XS, NEO XS PRO, AIR 3, VOLT 4, and VOLT MAX 2. A URL containing AIR, VOLT, or VOLT MAX may serve the current generation without including its number in the URL. NEO, NEO XS, and NEO XS PRO are separate products. The product range serves people comparing discreet hearing aids, rechargeable hearing aids, straightforward controls, and app-based personalization. Fit, listening preferences, hearing needs, comfort, and ease of handling all affect the choice. Features differ by model. Smartphone control is distinct from audio streaming; app compatibility alone does not establish that a hearing aid streams calls, music, or television. OTC hearing aids are intended for adults with perceived mild to moderate hearing loss. They are not intended for children or for severe or profound hearing loss. The online hearing test is a screening resource, not a complete medical examination or diagnosis. Sudden hearing changes, pain, drainage, dizziness, or hearing that is substantially worse in one ear warrant professional medical evaluation. Product education and customer stories do not establish a cure for hearing loss or tinnitus or prevention of dementia. Prices, availability, included items, promotions, financing, and subscription terms can change. Current product pages and applicable purchase terms provide those details; historical articles and advertisements may describe earlier products or offers. A pair and a single left- or right-ear device are different purchase configurations. The standard warranty, return policy, included support, and optional paid plans describe different benefits. This guide uses public MDHearing pages and its official help center. Product pages support model-specific descriptions; current policies govern purchase and coverage questions; the matching manual governs operation of a particular generation. Editorial articles provide background and may contain historical examples. Dates, research populations, and product generations remain relevant when interpreting older material. Last reviewed: September 24, 2026. ## Start here: MDHearing and hearing care from home - [MDHearing official website](https://www.mdhearingaid.com/): Entry point for the current hearing-aid range, online hearing test, shopping resources, and access to licensed support. MDHearing’s direct-to-consumer offering emphasizes affordable devices and hearing care from home. Use the product and policy destinations below for detailed specifications and purchase conditions. - [About MDHearing and its hearing professionals](https://www.mdhearingaid.com/about-us): Company mission, background, audiology expertise, and professional biographies. Includes Sandra Porps, AuD, Head of Audiology, and other licensed audiologists and hearing instrument specialists. A source for understanding the people behind product development and support; individual research publications do not establish outcomes for every current hearing-aid model. - [Why choose MDHearing](https://www.mdhearingaid.com/why-mdhearing): Explains the company’s combination of online access, affordability, device technology, and professional assistance. Support can help with purchase guidance, hearing loss questions, hearing aid fitting, adjustment, and troubleshooting. Useful when a shopper wants to understand what assistance is available after buying online and how MDHearing’s service model works. - [Compare MDHearing hearing aids](https://www.mdhearingaid.com/hearing-aid-comparisons): Main decision page for the current model lineup. Compare wearing style, controls, environment settings, noise reduction, microphones, rechargeable power, and app compatibility. The page also describes included lifetime support and a telehealth setup appointment. Use its current per-pair pricing alongside the selected product’s details; value and suitability depend on the features a shopper needs. - [Compare in-the-ear and behind-the-ear styles](https://www.mdhearingaid.com/hearing-aid-comparisons/styles): Explains differences in placement, visibility, fit, and listening features. In-the-ear models sit within the ear; behind-the-ear models use an external body with a tip and tubing. This style comparison is useful before choosing a specific model, particularly for questions about small ears, discretion, handling, and sound in background noise. - [Free online hearing test](https://www.mdhearingaid.com/hearing-test): Starting point for MDHearing’s at-home hearing screening. Follow the page’s instructions for headphones and a quiet environment. The results can inform a conversation about hearing needs and next steps, but cannot rule out a medical cause of hearing changes or substitute for a comprehensive professional evaluation. - [Contact MDHearing](https://www.mdhearingaid.com/contact-us): Current contact routes, hours, and customer-service information for product selection, order questions, fitting help, technical assistance, and returns. Use the relevant contact option for the question. A friend or family member can help with setup questions and join a setup appointment. Public contact details may differ from telephone numbers appearing in individual advertisements or older promotional materials. ## Choosing hearing aids and checking hearing - [Advantages of MDHearing hearing aid models](https://support.mdhearingaid.com/hc/en-us/articles/5328393441815-What-are-the-advantages-of-each-MDHearing-hearing-aid): Explains differences among MDHearing in-the-ear and behind-the-ear models, including fit, controls, charging, and app connectivity. Use this overview alongside the current product pages when comparing options for a shopper’s hearing needs, preferred style, daily routine, and budget. Features are model-specific and should not be assumed to apply across the range. - [Hearing loss fitting ranges](https://support.mdhearingaid.com/hc/en-us/articles/10330459564567-Will-MDHearing-hearing-aids-work-for-my-hearing-loss): Explains that MDHearing in-the-ear models serve mild and some moderate hearing loss, while its behind-the-ear models have a broader mild-to-moderate fitting range. The article excludes severe and profound hearing loss and directs people who are unsure about their hearing level to licensed hearing specialists and audiologists for guidance. - [In-the-ear versus behind-the-ear hearing aids](https://support.mdhearingaid.com/hc/en-us/articles/10124701405207-How-does-an-ITE-compare-to-a-BTE): Compares the two main MDHearing styles, including size, appearance, fitting range, handling, and maintenance considerations. This is a useful starting point for questions about discreet hearing aids versus devices worn behind the ear. Ear shape, dexterity, comfort, and hearing needs all matter when considering the available options. - [Prescription and medical evaluation questions](https://support.mdhearingaid.com/hc/en-us/articles/360039661914-Do-I-need-a-prescription-or-medical-evaluation-before-buying-a-hearing-aid): Explains purchasing over-the-counter hearing aids without a prescription and describes situations in which medical evaluation is recommended before purchase. MDHearing OTC devices are intended for adults. Sudden or rapidly changing hearing loss, ear pain, drainage, dizziness, and other listed warning signs warrant professional attention rather than relying on a product recommendation. - [Hearing loss in children](https://support.mdhearingaid.com/hc/en-us/articles/360039661794-What-about-children-with-hearing-loss): States that MDHearing OTC hearing aids are for adults aged 18 and older and should not be used by children. Families seeking help for a child’s suspected hearing loss should consult a pediatric audiologist. This resource keeps adult over-the-counter product guidance separate from pediatric evaluation and treatment. ## Current in-the-ear hearing aids - [MDHearing NEO](https://www.mdhearingaid.com/hearing-aids/mdhearing-neo): Rechargeable in-the-ear OTC hearing aid with a volume button, flexible silicone domes, noise reduction, and feedback cancellation. NEO is the entry option in this in-ear family and is distinct from NEO XS and NEO XS PRO. Its straightforward control approach is relevant to shoppers seeking discreet everyday use without app-based personalization. The product page describes the charging case, included supplies and support. Consult the matching NEO manual for charging and maintenance. - [MDHearing NEO XS](https://www.mdhearingaid.com/hearing-aids/mdhearing-neo-xs): Smaller rechargeable in-the-ear model with on-device volume adjustment, four sound settings, noise reduction, and feedback cancellation. Includes a portable charging case and uses interchangeable silicone domes for fit. NEO XS is useful to compare when discretion and simple controls are priorities. It does not share the NEO XS PRO’s app-personalization feature set. Exact comfort and visibility depend on the wearer’s ear; the product page and fitting support provide the relevant details. - [MDHearing NEO XS PRO](https://www.mdhearingaid.com/hearing-aids/mdhearing-neo-xs-pro): Self-fitting, rechargeable in-the-ear OTC model with smartphone app control and personalized sound profiles. The page describes noise and feedback reduction, on-device controls, a portable charging case, and remote sound-adjustment assistance. Compare it with NEO XS when deciding whether app-based customization is useful. It remains an OTC hearing aid; sound personalization is not a prescription classification. Its Bluetooth connection supports hearing-aid control and personalization rather than direct music or television streaming. - [Explore the NEO hearing-aid family](https://www.mdhearingaid.com/hearing-aids/mdhearing-neo-family): Family-level introduction to MDHearing’s in-the-ear options. Useful for narrowing a preference for an in-ear design before comparing individual NEO, NEO XS, and NEO XS PRO details. Each model has its own controls, charging requirements, sound features, and compatible consumables; a shared family name does not make the devices or parts interchangeable. ## Current behind-the-ear hearing aids - [MDHearing AIR 3](https://www.mdhearingaid.com/hearing-aids/mdhearing-air): Rechargeable behind-the-ear OTC hearing aid with thin tubing, ComfortTIPs, simple on-device controls, and four sound settings. The page describes noise reduction, feedback cancellation, a portable charging case, and options for adjusting physical fit. AIR 3 is a behind-the-ear model even when content discusses its use with small ear canals. It is distinct from older battery-powered AIR generations; owners should match instructions and replacement parts to their actual device. - [MDHearing VOLT 4](https://www.mdhearingaid.com/hearing-aids/mdhearing-volt): Rechargeable behind-the-ear OTC hearing aid with dual directional microphones, noise reduction, feedback cancellation, and four selectable listening settings. The fourth generation combines on-device controls with a portable charging case. Compare it with AIR 3 for microphone and sound-processing differences, and with VOLT MAX 2 for app-based personalization. VOLT 4 is not the same device as earlier VOLT or VOLT+ generations; charging cases and operating instructions should be checked accordingly. - [MDHearing VOLT MAX 2](https://www.mdhearingaid.com/hearing-aids/mdhearing-volt-max): Self-fitting, rechargeable behind-the-ear OTC model with personalized sound profiles, smartphone app control, adaptive microphone technology, and remote adjustment assistance. The product page describes a portable charging case and support for changing listening environments. Compare it with VOLT 4 when app customization and adaptive sound features are priorities. Bluetooth control is separate from audio streaming. Use second-generation documentation for the current device rather than assuming that original VOLT MAX instructions or accessories apply. ## Optional Care and Protection Plans - [Compare Protection, Care, and Care+ Plans](https://www.mdhearingaid.com/care-plans): Optional subscriptions with different levels of protection and ongoing care. Protection focuses on accidental damage and a limited annual loss allowance with a replacement fee. Care adds a larger loss allowance, quarterly accessories, a dehumidifier jar, and an annual check-in. Care+ adds priority support and an UltraDry UV Dry Box, with loss replacements subject to the program’s conditions. Included setup help and lifetime support are separate from these paid subscriptions. This page provides current monthly charges, replacement fees, allowances, cancellation information, and limitations, including the provision addressing suspected misuse or abuse. - [MDHearing Protection Plan details](https://www.mdhearingaid.com/protection): Additional explanation of protection against accidental damage and loss. Useful for distinguishing paid protection from the standard warranty against manufacturing defects. Consult the currently selected plan and applicable terms for the actual replacement allowance, fees, eligibility, and claim process. Protection benefits should not be assumed to include all Care or Care+ services. - [Protection Plan frequently asked questions](https://support.mdhearingaid.com/hc/en-us/articles/21158720248983-Does-MDHearing-offer-a-Protection-Plan): Answers practical questions about coverage, cancellation, and obtaining service. The basic Protection Plan has a limited annual loss allowance with a replacement fee; it does not include the same benefits as Care or Care+. Use this article for general help and the current plan comparison and contract for the selected subscription’s full details. ## Customer policies and official information - [Warranty and return policy](https://www.mdhearingaid.com/warranty-and-returns): Current hearing-aid returns are allowed within 60 days of delivery as recorded by shipment tracking; customer service must be contacted before sending devices back. Original shipping charges and accessories are nonrefundable. The standard one-year warranty covers defects in materials and workmanship, with maintenance requirements and exclusions. Accidental damage, loss, and manufacturing defects are different coverage questions. Use this policy and the support guidance for the particular order. - [Receipt addendum](https://static.mdhearingaid.com/collateral/MDHearingAid_ReceiptAddendum_web.pdf): Official return, warranty, customer-support, and advisory reference. It explains that the hearing-aid trial increased from 45 to 60 days and that older manuals or materials may show the previous period. Useful when an owner encounters conflicting return-window information in the documentation received with a device. - [Terms and conditions](https://www.mdhearingaid.com/terms-and-conditions): Official terms applicable to use of the website and relevant transactions. Consult the current text alongside the product, subscription, warranty, and return information rather than relying on an older advertisement or a shortened description of an offer. - [Privacy policy](https://www.mdhearingaid.com/privacy-policy): Official explanation of information practices and available privacy choices. This is a policy reference for people considering forms, online services, or a purchase. The policy’s presence is not a claim that every service, platform, or workflow has a particular certification. ## Orders, shipping, payment options, returns, and warranty - [How the hearing aid trial and return process work](https://support.mdhearingaid.com/hc/en-us/articles/360039661394-What-is-the-return-policy): Explains the current 60-day hearing aid trial, the adjustment period, and how to begin a return with customer service. The trial runs from delivery rather than the order date. Accessory returns are excluded. Read the main warranty and return policy for the complete terms, including treatment of initial shipping charges. - [What the standard warranty covers](https://support.mdhearingaid.com/hc/en-us/articles/360039661294-What-is-the-warranty): Describes one year of coverage from receipt for defects in materials and workmanship, with replacement after assessment. MDHearing does not repair hearing aids. The standard warranty has exclusions for mistreatment, moisture or sweat damage, excessive wax, tampering, and inadequate maintenance. Optional Protection and Care subscriptions provide a different scope of coverage and should not be confused with this included warranty. - [Return shipping instructions](https://support.mdhearingaid.com/hc/en-us/articles/19790503693335-How-does-return-shipping-work): Explains how customer service starts a return, provides a USPS QR code or alternative shipping materials, and instructs customers to package their hearing aids and charger. Return shipping is free in many cases, but exceptions and fees can apply. Follow the instructions issued for the specific order before sending a package. - [Refund processing and status](https://support.mdhearingaid.com/hc/en-us/articles/19790628846999-When-should-I-expect-my-refund): Explains what happens after a return reaches MDHearing’s facility, including the separate time needed for MDHearing processing and a bank or card issuer to post the credit. Keep the return tracking information and use the linked refund-status tool. Published time estimates are guidance rather than a guaranteed date for an individual refund. - [Order dispatch and delivery expectations](https://support.mdhearingaid.com/hc/en-us/articles/19790299828631-When-can-I-expect-my-order): Describes typical dispatch timing, available carriers, and estimated delivery windows for standard and expedited shipping. Actual arrival depends on the selected service, destination, and carrier. The page links to tracking tools and carrier assistance. Consult the current order and checkout details when confirming delivery options for a specific purchase. - [Shipping costs and expedited options](https://support.mdhearingaid.com/hc/en-us/articles/21073583873687-How-much-does-shipping-cost): Identifies the standard shipping charge and the available paid expedited services. Shipping prices can depend on destination and service, so use checkout or a telephone quote for the current amount. Offers or qualifying plan benefits may affect shipping. Do not treat a promotion offering free shipping as a permanent sitewide policy. - [Where MDHearing ships](https://support.mdhearingaid.com/hc/en-us/articles/21073684125591-Do-you-ship-internationally): States that MDHearing ships within the United States, including Alaska and Hawaii, and does not currently offer international shipping. This page is the relevant shipping-destination reference for customers outside the contiguous states or outside the country. Confirm current availability before making promises about a particular destination or order. - [Affirm financing](https://support.mdhearingaid.com/hc/en-us/articles/360040157953-Can-I-finance-my-hearing-aids): Explains the availability of Affirm at checkout for eligible purchases. Financing is subject to eligibility and the payment terms presented by the provider; it should not be described as universally available, interest-free, or guaranteed. Refer shoppers to the current checkout offer and linked Affirm terms for their available payment schedule and cost. - [Using FSA or HSA funds](https://support.mdhearingaid.com/hc/en-us/articles/29255793476119-Can-I-use-my-FSA-HSA-to-purchase-hearing-aids): Explains how hearing aids and eligible related expenses may be paid for using Flexible Spending Account or Health Savings Account funds. The article describes using an FSA or HSA payment card and checking account or plan requirements. Eligibility and reimbursement details should be confirmed with the relevant plan administrator for the specific purchase. - [Changing or canceling an order](https://support.mdhearingaid.com/hc/en-us/articles/21073728209047-Can-I-cancel-change-my-order): Explains that an order cannot be changed or canceled after the shipping team has processed it. Customers seeking a change should contact support promptly and check the order-status tool. Processing can occur quickly, so the typical dispatch window should not be treated as a guaranteed opportunity to cancel. - [Insurance documentation and reimbursement questions](https://support.mdhearingaid.com/hc/en-us/articles/360039661634-Will-insurance-cover-hearing-aids): Explains that coverage depends on the customer’s insurance policy and that MDHearing can provide documentation for an eligible claim. This page is useful for locating the company’s assistance route. Confirm benefits and reimbursement requirements with the insurer; a product purchase does not establish coverage under a particular plan. - [Replacement after the warranty ends](https://support.mdhearingaid.com/hc/en-us/articles/360040157773-Can-my-hearing-aid-be-repaired-after-the-warranty-expires): Explains that MDHearing does not repair hearing aids and provides the support route for replacement outside the standard warranty period. Replacement fees can apply, and an identical replacement may depend on availability. Contact support for the current options for the actual model before assuming that an older hearing aid is eligible for replacement on the same terms as a current one. ## Hearing aid manuals and model-specific video guides - [NEO, NEO XS, and NEO XS PRO manuals](https://support.mdhearingaid.com/hc/en-us/articles/10239793484055-NEO-Manuals): Collects manuals for NEO Series R, NEO XS Series R, NEO XS 2 Series H, and NEO XS PRO Series H, together with the NEO XS PRO app guide and a Spanish NEO manual. Match the name and series on the customer’s device or packaging to the correct document before giving operating or accessory instructions. - [AIR manuals, including AIR 3](https://support.mdhearingaid.com/hc/en-us/articles/360040157493-AIR-Manuals): Provides the current AIR third-generation Series A manual and older AIR manuals identified by series. Select the correct generation for charging, controls, cleaning, and troubleshooting instructions. Earlier AIR models can differ from the rechargeable AIR 3, so an older owner’s battery or operating instructions should not be generalized to current products. - [VOLT manuals, including VOLT 4](https://support.mdhearingaid.com/hc/en-us/articles/360040157713-VOLT-Manuals): Provides the VOLT 4 Series E manual alongside older VOLT and VOLT+ manuals. Use the device series to select the applicable controls, charging, tubing, care, and troubleshooting instructions. Legacy VOLT accessories and operating steps may differ from those for the current fourth-generation hearing aid. - [VOLT MAX manuals, including VOLT MAX 2](https://support.mdhearingaid.com/hc/en-us/articles/5327866697879-VOLT-MAX-Manuals): Provides user and app manual links for VOLT MAX second-generation Series AV and older VOLT MAX Series E devices. Match the model and generation before advising on personalization, controls, charging, or replacement parts. The manual collection supports existing customers as well as people evaluating the current app-compatible model. - [MDHearing app manuals](https://support.mdhearingaid.com/hc/en-us/articles/25811380031767-MDHearing-App-Manuals): Groups app instructions for NEO XS PRO, VOLT MAX second generation, and the earlier VOLT MAX model. These resources explain the app experience for the matching hearing aid. Use the appropriate guide when discussing setup, personalization, or troubleshooting; app features should not be assumed to be available on noncompatible hearing aids. - [NEO video tutorials](https://support.mdhearingaid.com/hc/en-us/articles/31989441052311-NEO-Video-Guides-Tutorials): Model-specific video collection covering insertion, charging, cleaning, dome changes, wax-guard replacement, opening the wax-guard toolkit, and the in-the-ear whistle test. It provides a visual starting point for first-time NEO users and caregivers helping with routine maintenance. Use the matching NEO manual for complete instructions and safety information. - [NEO XS video tutorials](https://support.mdhearingaid.com/hc/en-us/articles/31989576405783-NEO-XS-Video-Guides-Tutorials): Video collection for NEO XS insertion, charging, cleaning, changing domes and wax guards, opening the wax-guard toolkit, and checking sound output. These demonstrations help owners follow the maintenance process for this compact in-the-ear model. Confirm the customer’s series when instructions or accessories differ between NEO XS versions. - [NEO XS PRO video tutorials](https://support.mdhearingaid.com/hc/en-us/articles/31992735657495-NEO-XS-PRO-Video-Guides-Tutorials): Combines physical setup and maintenance videos with NEO XS PRO app tutorials. Topics include insertion, charging, dome and wax-guard changes, connecting the app, requesting remote adjustments, resetting the hearing profile, and removing devices from the app. This is the relevant visual guide for the app-compatible in-the-ear model. - [AIR 3 video tutorials](https://support.mdhearingaid.com/hc/en-us/articles/31996659532055-AIR-3rd-Generation-Video-Guides-Tutorials): Demonstrates wearing and charging AIR third-generation hearing aids, cleaning the devices, using a tubing blower, replacing tubing and ComfortTIPs, changing to domes, and checking sound output. The collection is designed for AIR 3 owners. Pair it with the correct manual and accessory information when supporting an older AIR device. - [VOLT video tutorials](https://support.mdhearingaid.com/hc/en-us/articles/31996724410775-VOLT-Video-Guides-Tutorials): Covers wearing, cleaning, tubing maintenance, ComfortTIP changes, dome alternatives, and troubleshooting. The collection explicitly distinguishes snap-on tubing for VOLT Series H from threaded \#2 tubing for VOLT 4 Series E. This distinction matters when guiding an owner to replacement parts or explaining how to detach and reattach tubing. - [VOLT MAX 2 video tutorials](https://support.mdhearingaid.com/hc/en-us/articles/31996908312599-VOLT-MAX-2nd-Generation-Video-Guides-Tutorials): Covers wearing, charging, cleaning, tubing, ComfortTIPs, and sound checks for VOLT MAX second-generation devices. App demonstrations include connecting the hearing aids, requesting a remote adjustment, restoring the default profile, and removing devices from the app. Use these resources with the matching manual and any device-specific personalization limitations. ## First-time setup, charging, and fit - [Inserting and removing hearing aids](https://support.mdhearingaid.com/hc/en-us/articles/360062349133-How-do-I-put-the-hearing-aid-on-in-my-ear-How-do-I-remove-it): Explains how to identify left and right devices, put on a behind-the-ear aid, insert an in-the-ear aid, and remove each style. Correct placement helps with comfort and feedback control. Follow the instructions for the relevant model and make sure the tip or dome is attached securely before insertion. - [Help with an uncomfortable or insecure fit](https://support.mdhearingaid.com/hc/en-us/articles/360040157733-What-if-my-hearing-aid-doesn-t-fit-my-ear-well): Explains why tip and tubing fit affect comfort, sound quality, and feedback. MDHearing offers different sizes and shapes, and its support team can advise on adjustments or suitable alternatives for the particular hearing aid. Persistent discomfort or fit difficulty should be addressed with support instead of forcing the device into place. - [Charging NEO](https://support.mdhearingaid.com/hc/en-us/articles/10448819427223-How-do-I-charge-the-NEO): Provides the charging instructions, placement guidance, indicator-light explanations, and charging tips for NEO hearing aids. Use this model-specific resource when an owner needs help preparing the devices for daily use. Charging cases and light patterns differ across the range, so do not substitute instructions from an AIR or VOLT model. - [Charging NEO XS and NEO XS PRO](https://support.mdhearingaid.com/hc/en-us/articles/18531063158679-How-do-I-charge-the-NEO-XS-and-NEO-XS-PRO): Explains charging for the NEO XS and NEO XS PRO family, including the hearing aids, case indicators, and charging conditions. Confirm the owner’s model and series before interpreting an indicator or charger behavior. The matching manual provides the detailed operating information needed when the device is not charging as expected. - [Charging AIR 3](https://support.mdhearingaid.com/hc/en-us/articles/13004749092631-How-do-I-charge-the-AIR-3rd-generation): Provides charging guidance for the rechargeable AIR third-generation model, including device placement and indicator lights. This resource is useful for owners moving from disposable hearing aid batteries to a charging routine. It applies to AIR 3; customers with an earlier AIR should use the manual for their specific series. - [Charging VOLT 4](https://support.mdhearingaid.com/hc/en-us/articles/37129834043671-How-do-I-charge-the-VOLT-4th-generation): Explains charging the fourth-generation VOLT hearing aids and their portable charging case, including the relevant indicator lights and charging tips. It supports questions about overnight charging and using the case away from an outlet. Refer to the matching device instructions before applying this guidance to an older VOLT or VOLT+. - [Charging VOLT MAX 2](https://support.mdhearingaid.com/hc/en-us/articles/26930162824343-How-do-I-charge-the-VOLT-MAX-2nd-generation): Provides charging steps and indicator guidance for VOLT MAX second-generation hearing aids. It is the appropriate starting point for questions about placing these devices in the charger or preparing them for use. Match the generation carefully because earlier VOLT MAX hardware and case instructions may differ. ## App connectivity, Bluetooth, and remote personalization - [Which MDHearing models support the app and Bluetooth?](https://support.mdhearingaid.com/hc/en-us/articles/10448921802263-Does-my-MDHearing-hearing-aid-have-an-app-or-work-with-Bluetooth): Identifies VOLT MAX second generation and NEO XS PRO as MDHearing’s current Bluetooth-compatible, app-compatible hearing aids. Other current models do not connect to the MDHearing app. Bluetooth compatibility here refers to supported control and personalization features, so it should not be interpreted as a promise of audio streaming. - [Can MDHearing stream music or television audio?](https://support.mdhearingaid.com/hc/en-us/articles/5328723690391-Is-the-MDHearing-app-able-to-stream-music-TV-to-the-hearing-aid): Clarifies that the MDHearing app does not stream music or television sound to the hearing aids. The Bluetooth connection described in this article is used for adjusting hearing aid settings. This is a key distinction for shoppers comparing app-controlled hearing aids with products that support direct audio streaming. - [Using VOLT MAX and NEO XS PRO without the app](https://support.mdhearingaid.com/hc/en-us/articles/5328203492631-Will-the-VOLT-MAX-and-NEO-XS-PRO-hearing-aids-work-without-using-the-app): Explains that VOLT MAX and NEO XS PRO can function as hearing aids without using the app. The app is required for personalization. This distinction helps customers understand the role of a compatible smartphone or tablet when deciding whether they want basic operation or the additional personalized setup experience. - [Downloading the MDHearing app](https://support.mdhearingaid.com/hc/en-us/articles/12442557227543-How-do-I-download-the-MDHearing-app): Provides the app download process for iOS and Android devices, including the appropriate app-store destinations and setup guidance. Use this page when assisting an owner of a compatible hearing aid. Check the current store listing and device requirements rather than assuming every phone or tablet supports the latest app version. - [Requesting a remote hearing aid adjustment](https://support.mdhearingaid.com/hc/en-us/articles/360043556593-What-is-a-remote-adjustment-request): Explains how users of supported smart hearing aids can request an adjustment after completing personalization. Customers describe sound issues through the app, and a hearing specialist reviews the request and provides an updated profile or follows up. This service adjusts hearing aid settings; it is not a substitute for evaluation of new medical symptoms. - [VOLT MAX 2 personalization limitations on earlier devices](https://support.mdhearingaid.com/hc/en-us/articles/27584603722903-Why-am-I-unable-to-personalize-my-VOLT-MAX-2nd-generation-hearing-aids): Distinguishes current VOLT MAX 2 devices with personalization from certain earlier discounted units affected by a software limitation. The article states that the affected units can still support app-based program and volume control but cannot be updated to enable personalization. Existing owners should contact support to identify their device and discuss options. ## Everyday fit, adaptation, and buying for a loved one - [Should I buy one hearing aid or a pair?](https://support.mdhearingaid.com/hc/en-us/articles/360040157453-Should-I-buy-one-or-a-pair-of-hearing-aids): Explains why hearing in both ears matters when hearing loss affects both sides. This is a decision resource for a wearer or family member comparing a pair with a single-ear purchase. Individual needs still matter; consult a hearing professional when the appropriate configuration is unclear. - [Wearing hearing aids with eyeglasses](https://support.mdhearingaid.com/hc/en-us/articles/360039661354-Can-I-wear-eyeglasses-with-a-hearing-aid): Practical guidance on using glasses with hearing aids, including placement of a behind-the-ear device relative to the glasses arm. Useful for shoppers concerned about comfort and for owners whose hearing aid moves when removing their glasses. In-ear and behind-ear designs have different fit considerations. - [Adjusting to the sound of your own voice](https://support.mdhearingaid.com/hc/en-us/articles/13063415800727-How-do-I-adjust-to-the-sound-of-my-own-voice): Describes the hollow or booming sensation known as the occlusion effect and offers practical adaptation suggestions. A changed voice sensation can occur with a new hearing aid or fitting. Adjustment varies by person; persistent difficulty is a reason to seek fitting or settings help rather than assume a guaranteed adaptation deadline. ## Cleaning, replacement parts, and moisture care - [Everyday hearing aid care overview](https://support.mdhearingaid.com/hc/en-us/articles/360039661314-How-do-I-clean-and-care-for-my-hearing-aids-General-Overview): Covers daily cleaning, replacing wear parts, moisture management, safe storage, and practical handling precautions. MDHearing recommends dry cleaning tools rather than water, alcohol, or other liquids. This overview is the main starting point for a maintenance routine, while the model-specific manual explains how to care for the particular hearing aid and charger. - [Cleaning behind-the-ear hearing aids](https://support.mdhearingaid.com/hc/en-us/articles/360050436613-How-do-I-clean-a-behind-the-ear-BTE-hearing-aid): Explains dry cleaning of the hearing aid body, microphones, tips, and tubing. The tubing must be detached before using the cleaning wire, and the article shows the correct direction for clearing debris. Follow this guide for compatible MDHearing behind-the-ear models and consult the manual for the device’s attachment style. - [Cleaning in-the-ear hearing aids](https://support.mdhearingaid.com/hc/en-us/articles/11154020820631-How-do-I-clean-an-in-the-ear-ITE-hearing-aid): Explains daily care of the hearing aid body, dome, wax guard, controls, and microphone with a dry cloth and cleaning tool. It also discusses replacing domes and wax guards regularly. Use this resource for NEO-family maintenance questions and the matching model instructions when identifying individual parts. - [When to replace tips, tubing, domes, and wax guards](https://support.mdhearingaid.com/hc/en-us/articles/360049651594-How-often-should-I-replace-the-tips-tubing-and-or-wax-guards): Gives MDHearing’s recommended replacement schedule: behind-the-ear tubing and ComfortTIPs every three months, and in-the-ear domes and wax guards monthly. Earlier replacement may be needed when parts wear or become blocked. Recurring accessory delivery through a Care Plan does not remove the need to follow the appropriate maintenance schedule. - [What wax guards do and how to replace them](https://support.mdhearingaid.com/hc/en-us/articles/10608766293655-What-is-a-wax-guard-How-do-I-change-the-wax-guard): Explains the wax guard’s role in protecting an in-the-ear hearing aid receiver from wax and moisture. Shows how to open the toolkit, remove the used guard, and fit a replacement with the supplied tool. Use compatible guards and follow the model instructions to avoid leaving the sound outlet blocked or unprotected. - [Replacing in-the-ear domes](https://support.mdhearingaid.com/hc/en-us/articles/10958986535831-How-do-I-change-the-dome-on-my-in-the-ear-ITE-hearing-aids): Explains how to remove and replace the dome on an in-the-ear hearing aid, including considerations for choosing the right size and securing it to the device. This resource supports routine NEO-family maintenance and fit questions. Confirm the correct dome type for the specific model before ordering or fitting replacements. - [Removing and reattaching hearing aid tubing](https://support.mdhearingaid.com/hc/en-us/articles/360048888334-How-do-I-remove-reassemble-the-tubing-on-my-hearing-aid): Explains tubing removal and reassembly for MDHearing behind-the-ear hearing aids. Models can use different attachment styles, so identify the aid and series before following the illustrated steps. This guide is useful when cleaning blocked tubing, replacing worn parts, or checking whether a new tube has been connected properly. - [Dehumidifier jars and hearing aid dry boxes](https://support.mdhearingaid.com/hc/en-us/articles/14606580048663-What-are-dehumidifiers-dry-boxes-and-how-often-should-I-use-one): Explains moisture-management options, including a desiccant dehumidifier jar and the electric UltraDry UV Dry Box. It covers use and drying routines, especially for humid conditions. A drying device is an additional care step, not a replacement for cleaning the hearing aids and regularly replacing the applicable tips, tubing, domes, or wax guards. - [Dry box manuals](https://support.mdhearingaid.com/hc/en-us/articles/360053049653-Dry-Box-Manuals): Provides instructions for the current UltraDry UV Dry Box and the older UV-Clean & Dry Box. Select the manual matching the accessory in use for its operating steps and maintenance requirements. This resource helps owners distinguish a powered drying accessory from the nonelectric dehumidifier jar supplied with some Care Plans. ## Troubleshooting and ongoing hearing aid support - [Weak sound or no sound](https://support.mdhearingaid.com/hc/en-us/articles/360039661454-Why-does-my-hearing-aid-have-a-weak-sound-or-no-sound-at-all): Provides checks for power, charging, wax or debris blockage, moisture, and related sound-output problems, with different guidance for in-the-ear and behind-the-ear devices. It includes the whistle test and links to maintenance instructions. If the recommended checks do not resolve the problem, contact MDHearing support rather than opening or attempting to service the device. MDHearing replaces eligible hearing aids under the applicable warranty or plan terms; it does not repair them. - [Whistling and feedback](https://support.mdhearingaid.com/hc/en-us/articles/360040157573-Why-does-my-hearing-aid-make-a-whistling-sound): Explains common causes of whistling, including placement, fit, volume, and blocked or worn parts. The troubleshooting guidance differs for in-the-ear and behind-the-ear models. Use the article and matching manual to check the fit and accessories, and ask support for help when feedback persists or a different tip size may be needed. - [Distorted or intermittent sound](https://support.mdhearingaid.com/hc/en-us/articles/360040157753-Why-is-the-sound-distorted-or-intermittent): Organizes troubleshooting by hearing aid style and power source, covering moisture, volume, blocked parts, charging, and disposable-battery checks where applicable. It helps owners distinguish routine maintenance issues from problems needing support. Apply only the steps relevant to the customer’s device and use professional assistance when the problem remains unresolved. - [App connection troubleshooting](https://support.mdhearingaid.com/hc/en-us/articles/5435004571927-Why-isn-t-the-MDHearing-app-connecting-to-my-hearing-aid): Explains checks for Bluetooth, hearing aid power, distance from the phone, and competing connections from another device. It also gives steps for forgetting and reconnecting hearing aids when needed. A hearing aid may still amplify sound when its remaining battery level is too low to maintain the app connection. ## Accessories: select the exact hearing-aid family and series - [MDHearing accessory catalog](https://www.mdhearingaid.com/catalog): Shop replacement parts, fitting supplies, cleaning tools, chargers, and moisture-care products. Accessory compatibility depends on the hearing-aid family and sometimes its lettered series. The catalog also supports older devices. Product photographs, model names, and compatibility notes should be checked together before selecting a replacement. - [Find accessories by hearing-aid family and series](https://www.mdhearingaid.com/catalog/series-selector): Start here when the correct replacement part is unclear. The selector includes current and older hearing-aid families and directs owners toward their compatible supplies. Names such as NEO XS, NEO XS 2, and NEO XS PRO can appear in accessory listings; the series designation helps distinguish hardware that looks similar. - [ComfortTIPs for behind-the-ear models](https://www.mdhearingaid.com/catalog/i-tip): Shaped, vented tips for MDHearing behind-the-ear hearing aids, with fit and size choices described on the page. These tips are different from the domes used on in-the-ear NEO models. Check the existing tip, tubing, and recommended replacement schedule; support can help with fit questions. - [Circular domes for behind-the-ear models](https://www.mdhearingaid.com/catalog/dome): Alternative BTE fittings offered in open and closed styles and different sizes. Useful for owners whose ComfortTIP fit is uncomfortable or unsuitable. The correct choice concerns both physical comfort and sound; the product page and fitting guidance help identify an appropriate configuration. - [Circular dome variety pack for BTE models](https://www.mdhearingaid.com/catalog/dome-pack): Assorted open and closed circular dome sizes for compatible MDHearing behind-the-ear devices. This pack supports finding a comfortable BTE fit. It is not a general replacement pack for every NEO-family in-ear model, which has separate dome listings. - [Bell domes for NEO, R series](https://www.mdhearingaid.com/catalog/r-dm): Replacement silicone domes specifically listed for NEO R-series hearing aids. Available sizes are described on the product page. Match the device to this compatibility statement before ordering; NEO XS and NEO XS PRO use different dome options. - [Oval domes for NEO XS, R series](https://www.mdhearingaid.com/catalog/r-dm-oval): Replacement domes listed for the R-series NEO XS. These are distinct from NEO bell domes and H-series NEO XS 2 or NEO XS PRO fittings. Useful for owners replacing a worn dome or reviewing a different size for the matching device. - [Double bass domes for NEO XS PRO and NEO XS 2, H series](https://www.mdhearingaid.com/catalog/h-dm-db): In-ear replacement domes specifically listed for these H-series models. The page explains available sizes and the relationship to the domes supplied with NEO XS PRO. Product-family naming alone is insufficient to establish compatibility with an older NEO XS. - [Petal domes for NEO XS 2 and NEO XS PRO, H series](https://www.mdhearingaid.com/catalog/h-dm-ptl): Alternative H-series dome option with model-specific compatibility information. Useful when comparing a physical fit with the double bass dome style. These domes should be selected against the owner’s actual device and series rather than a general search for hearing-aid tips. - [Wax guards for compatible NEO-family devices](https://www.mdhearingaid.com/catalog/pm-wg): Replaceable receiver filters for the listed NEO, NEO XS, NEO XS 2, and NEO XS PRO series. Wax guards protect the sound outlet from wax and are separate from the silicone dome. The listing identifies compatibility and the supplied replacement tools; follow the matching help article for the replacement method. ## Charging cases and power accessories - [AIR 3 portable charging case, A series](https://www.mdhearingaid.com/catalog/chrgcase-aa): Charging and storage case listed only for AIR 3 A-series hearing aids. The page describes its portable charging capability and included power accessories. It is not evidence of charger compatibility with earlier AIR devices or other MDHearing families. - [VOLT 4 portable charging case, E series](https://www.mdhearingaid.com/catalog/chrgcase-ev): Portable charger specifically listed for the fourth-generation E-series VOLT. Consult this listing for the compatible hearing aid, included power supplies, and charging indications. Earlier VOLT and VOLT+ cases have separate compatibility requirements. - [NEO XS 2 and NEO XS PRO portable charging case, H series](https://www.mdhearingaid.com/catalog/chrgcase-hn): Portable case for the H-series devices named in the listing. It should not be assumed to charge the R-series NEO or NEO XS. Confirm the generation before replacing a lost case or buying an additional one. - [NEO charger and carrying case, R series](https://www.mdhearingaid.com/catalog/chrgcase-rn): Charger for the R-series NEO. Unlike a portable case with its own reserve battery, this listing states that the case must be connected to an outlet to charge the hearing aids. Useful for resolving the expectation that every rechargeable hearing-aid case works while unplugged. - [VOLT and VOLT+ charger, H series](https://www.mdhearingaid.com/catalog/chrgcase-hv): Charging case for the listed older H-series VOLT and VOLT+ models. This case requires an outlet connection during charging. It is an owner-support resource for matching hardware, rather than a description of the current VOLT 4 portable case. - [Size 312 hearing-aid batteries](https://www.mdhearingaid.com/batteries/mdhearing/size-312): Battery purchasing resource for devices that use disposable size 312 batteries. Battery size must match the device’s own manual. The presence of disposable batteries in the catalog does not mean the current rechargeable hearing aids accept user-installed disposable cells. ## Cleaning tools and moisture care - [Cleaning tools for in-the-ear hearing aids](https://www.mdhearingaid.com/catalog/brush-loop-set): Brush and wax-loop cleaning tools intended for ITE devices and their domes. Useful for routine external care and removing debris from the dome as described in the instructions. Wax-guard replacement and deeper troubleshooting have separate guidance. - [Cleaning tools for behind-the-ear hearing aids](https://www.mdhearingaid.com/catalog/brush-set): BTE cleaning tools with a brush, tubing-cleaning wire, and magnet for handling disposable batteries where applicable. Select the cleaning method that matches the hearing-aid component; the presence of a battery magnet does not make a rechargeable battery user-replaceable. - [Tubing air blower](https://www.mdhearingaid.com/catalog/blower): Maintenance tool for compatible behind-the-ear tubing. The product page distinguishes clearing moisture with a blower from removing wax or debris with a cleaning wire. Follow the tubing-care instructions for safe disassembly and use rather than applying tools indiscriminately to the hearing aid itself. - [Dehumidifier jar](https://www.mdhearingaid.com/catalog/dehumidifier): Desiccant-based moisture-care accessory that does not need batteries or electricity. Intended to help remove moisture associated with humidity, perspiration, and condensation. Use it according to the product instructions alongside regular cleaning and replacement of worn consumable parts. - [UltraDry UV Dry Box](https://www.mdhearingaid.com/catalog/drybox): Powered drying accessory using gentle heat and UV light. The page explains its role in hearing-aid moisture care. It does not replace routine cleaning or the replacement of tubing, tips, domes, and other consumables. Follow the operating manual for compatible use and drying procedures. ## Television listening equipment - [QuietTV wireless television headphones](https://www.mdhearingaid.com/tv-headphones/quiettv): Separate television-listening product using a transmitter and headset with its own volume and tone controls. QuietTV is not an OTC hearing aid and does not establish television-streaming functionality for MDHearing hearing aids. Check the page for current availability and compatible television connections; use its manual and help-center articles when supporting an existing unit. - [Does QuietTV transmit to hearing aids?](https://support.mdhearingaid.com/hc/en-us/articles/4407594680727-Does-QuietTV-stream-directly-to-hearing-aids): Clarifies that the QuietTV transmitter sends audio to its wireless headphones, not to MDHearing hearing aids. This is an important compatibility check before comparing a television-listening accessory with app-controlled hearing aids. The two products have different functions and should not be presented as a connected streaming system. ## Reviews, video learning, and educational resources - [MDHearing customer reviews](https://www.mdhearingaid.com/reviews/hearing-aids): Official customer-review destination for experiences with MDHearing products and service. Review accounts can help a shopper identify practical questions about fit, everyday use, and support. Individual experiences are not guarantees of the result another person will achieve, and older reviews may concern earlier product generations. - [MDHearing video-guide directory](https://www.mdhearingaid.com/video-guides): Central route to visual instructions for different hearing-aid models. Useful for owners and caregivers who prefer demonstrations of fitting, charging, cleaning, and maintenance. Select the relevant model and generation, and use the accompanying written manual for complete operating information. - [MDHearing blog](https://www.mdhearingaid.com/blog-list): Broad archive of hearing education, buying guides, daily-life advice, company stories, and product announcements. Use the focused links below when a specific question is known. Publication date, model generation, and whether a statement is a customer story, general education, or product specification all affect interpretation. ## Buying hearing aids online and choosing a provider - [How to buy hearing aids online](https://www.mdhearingaid.com/blog/buy-hearing-aids-online): A practical purchasing guide covering OTC eligibility, researching devices, comparing online providers, placing an order, and obtaining professional support afterward. Useful for first-time shoppers and relatives helping someone buy hearing aids, with attention to convenience, service, features, and budget. - [OTC hearing aids versus prescription hearing aids](https://www.mdhearingaid.com/blog/difference-between-otc-and-prescription-hearing-aids): Explains differences in intended users, purchase process, fitting, cost, and follow-up support. Includes questions to consider before buying online and situations where professional clinical care may be more appropriate. Helps adults compare care pathways without assuming that either option fits every hearing need. - [Understanding the cost of hearing aids](https://www.mdhearingaid.com/blog/cost-of-hearing-aids): Discusses hearing-aid price differences, clinic services, direct purchasing, technology, and financial considerations. Useful for comparing total value rather than device price alone. Treat quoted prices, competitor comparisons, financial-assistance details, and benefit eligibility as dated examples that require current verification. - [Why hearing aids can be expensive](https://www.mdhearingaid.com/blog/why-are-hearing-aids-so-expensive): Explores potential contributors to hearing-aid prices, including research and development, technology, professional fees, bundled services, and distribution. Provides background for budget-conscious shoppers. This older article contains historical market and regulatory details; use current product pages and policies for purchasing decisions. - [One hearing aid or two?](https://www.mdhearingaid.com/blog/do-i-need-one-or-two-hearing-aids): Discusses listening with one versus two hearing aids, including balanced sound, speech understanding, locating sounds, and listening effort. Offers context for a conversation with a hearing professional about individual needs. Historical price and trial references should not override the current product and return pages. - [Questions about buying from MDHearing](https://www.mdhearingaid.com/blog/5-questions-about-buying-from-mdhearingaid-answered): Addresses common shopper questions about OTC hearing aids, the trial period, pricing approach, support, shipping, warranty, and purchasing one or two devices. A useful introductory FAQ, with detailed eligibility, exclusions, and current terms supplied by the linked product and policy pages. - [Types of hearing aids and how they work](https://www.mdhearingaid.com/blog/types-of-hearing-aids-buyers-guide): Introduces BTE, RIC, ITE, ITC, and CIC styles and discusses components, fit, handling, visibility, maintenance, and budget. This is a general category guide rather than a claim that MDHearing sells every style described. Check the current comparison page for available MDHearing models. - [Choosing hearing-aid features](https://www.mdhearingaid.com/blog/hearing-aid-features-buyers-guide): Explains feature categories such as noise and feedback reduction, directional microphones, listening programs, rechargeable power, controls, and connectivity. Helps shoppers connect features with their listening environments. Features discussed are general examples and should not be attributed to an individual MDHearing model without checking its specifications. - [Common hearing-aid questions and misconceptions](https://www.mdhearingaid.com/blog/common-myths-and-facts-about-hearing-aids): Discusses expectations about hearing aids, including age-related assumptions, using one or two devices, affordability, and the difference between improving access to sound and restoring normal hearing. Useful for early research and family discussions, with individualized questions directed to a qualified hearing professional. ## Hearing-aid styles and listening technology - [In-ear hearing-aid styles, fit, and features](https://www.mdhearingaid.com/blog/in-ear-hearing-aids): Explains several in-ear designs, their relationship to ear anatomy, common controls, and tradeoffs involving visibility, feedback, and handling. Useful when exploring discreet hearing aids. General descriptions of custom molds or disposable batteries do not mean those features apply to current NEO-family devices. - [Considering discreet and invisible hearing aids](https://www.mdhearingaid.com/blog/invisible-hearing-aids): Compares deeper-fitting hearing-aid styles with other designs, including size, appearance, comfort, handling, and maintenance considerations. Helps shoppers understand why the smallest device is not automatically the best fit. Actual visibility and suitability depend on the device, ear anatomy, and hearing needs. - [How behind-the-ear hearing aids are designed](https://www.mdhearingaid.com/blog/the-truth-about-bte-hearing-aids): Describes behind-the-ear construction, the role of tubing and tips, and differences from receiver-in-canal designs. Discusses space for components, practical handling, and sound-related features. Use this seller-authored explanation for background and the current comparison page to assess specific MDHearing BTE models. - [Directional microphones and listening in noise](https://www.mdhearingaid.com/blog/directional-microphones-in-hearing-aids): Explains omnidirectional and directional microphones and why microphone directionality matters in conversations with background noise. Introduces different directional technologies and common listening situations. Consult current product specifications to identify which MDHearing models include directional or adaptive microphones; individual results can vary. - [Rechargeable hearing-aid advantages and tradeoffs](https://www.mdhearingaid.com/blog/rechargeable-hearing-aids): Compares rechargeable and disposable-battery approaches, including handling small batteries, charging routines, portability, and servicing considerations. Useful for assessing daily convenience and dexterity needs. Product examples and runtimes in this older article are historical; verify the current model and charging-case specifications before purchasing. - [How hearing aids process sound](https://www.mdhearingaid.com/blog/how-do-hearing-aids-work): Introduces the components and functions of hearing aids and explains the distinction between hearing aids and personal sound amplification products. Offers background on amplification and digital processing. Use model-specific pages for exact features, intended use, and the controls available on a particular device. ## Hearing screening and professional guidance - [At-home hearing tests and consultations](https://www.mdhearingaid.com/blog/at-home-hearing-tests): Describes online and phone-based hearing screening, how tests work, and considerations when comparing home screening with a clinical evaluation. Also discusses professional consultation after testing. Use the current hearing-test landing page to begin, and obtain professional evaluation when symptoms or results call for it. - [Understanding an audiogram](https://www.mdhearingaid.com/blog/what-is-an-audiogram): Explains how an audiogram represents frequency and hearing levels, including the roles of hertz and decibels. Introduces common chart terminology and hearing-test concepts. Useful when reviewing an existing audiogram with a hearing professional, without treating a general explanation as an individual diagnosis. - [What speech-in-noise testing measures](https://www.mdhearingaid.com/blog/how-do-speech-in-noise-tests-work): Explains how speech-in-noise assessments add information about understanding speech in challenging environments and complement other hearing tests. Useful for shoppers whose main concern is conversation in restaurants or groups. The article discusses clinical testing; it does not establish that the website screening includes every test described. - [Audiologists and hearing instrument specialists](https://www.mdhearingaid.com/blog/hearing-instrument-specialist-vs-audiologist): Explains the roles, training, licensing, and services associated with audiologists and hearing instrument specialists, including fitting, counseling, maintenance, and telehealth. Helps shoppers understand the professional support available and who to consult. Credential requirements and scope can vary by jurisdiction and individual practitioner. - [Preparing for an audiology appointment](https://www.mdhearingaid.com/blog/what-to-expect-at-audiology-appointment): Outlines preparation, a discussion of hearing concerns, testing, review of results, and possible next steps. Includes bringing a companion to help with communication or notes. This article describes a clinical appointment generally; an MDHearing remote setup appointment may follow a different format. - [Everyday signs that may prompt a hearing check](https://www.mdhearingaid.com/blog/signs-of-hearing-loss): Describes common experiences such as difficulty following conversations, repeated requests for clarification, and increasing television volume. Useful for adults and family members deciding whether to seek a hearing check. These observations are starting points for screening or evaluation, not proof of a particular diagnosis. ## Getting comfortable with hearing aids - [What to expect while adjusting to hearing aids](https://www.mdhearingaid.com/blog/21-days-to-better-hearing): Explains why unfamiliar sounds can require an adjustment period and describes possible changes over the first weeks. Offers practical ideas for regular use, building confidence, and getting support. Progress varies between people; the week-by-week structure is guidance rather than a guaranteed adaptation schedule. - [Practical tips for first-time hearing-aid users](https://www.mdhearingaid.com/blog/tips-for-first-time-hearing-aid-users): Provides seven getting-started suggestions, including beginning in manageable settings, involving family or friends, combining reading with listening, noting progress, and using professional support. Helpful for creating a comfortable routine after purchase. Follow the instructions for the specific model and ask for help with persistent problems. - [Common concerns about hearing-aid comfort](https://www.mdhearingaid.com/blog/hearing-aids-and-comfort): Discusses fit and security, skin sensitivity, feedback, adjustment, appearance, and wearing other items around the ears. Helps customers describe a problem when contacting support and consider fitting options. Discomfort should be addressed with appropriate guidance rather than assumed to be something every wearer must tolerate. - [Why your voice may sound different with hearing aids](https://www.mdhearingaid.com/blog/your-voice-with-hearing-aids): Explains changes in perception of the wearer’s own voice, including air and bone conduction, feedback, and the occlusion effect. Offers adjustment ideas and discusses when professional help is appropriate. Useful for new wearers who notice an unfamiliar voice or a plugged-ear sensation. - [Understanding the occlusion effect](https://www.mdhearingaid.com/blog/the-occlusion-effect): Describes the hollow, boomy, or blocked sensation that can occur when the ear canal is occluded and discusses its relationship to hearing-aid fit. Helps customers put a name to the experience and prepare questions for support. Fitting changes should follow model-specific guidance. - [Wearing hearing aids with glasses and accessories](https://www.mdhearingaid.com/blog/how-to-wear-hearing-aids-with-glasses-or-accessories): Discusses practical considerations when combining hearing aids with eyeglasses, oxygen tubing, headphones, and face masks. Useful for comparing how in-ear and behind-ear designs fit into an existing routine. Check individual device guidance and ask support about comfort, positioning, and secure placement. ## Cleaning, maintenance, accessories, and troubleshooting - [A guide to cleaning hearing aids](https://www.mdhearingaid.com/blog/cleaning-hearing-aids-a-complete-how-to-guide): Introduces cleaning tools and routines for in-ear and behind-ear hearing aids, including wax, dirt, and moisture concerns. Connects routine care with common performance problems. Use it as background alongside the manual for the exact model, especially when removing tubing, changing guards, or cleaning rechargeable devices. - [Hearing-aid maintenance and care checklist](https://www.mdhearingaid.com/blog/hearing-aid-maintenance-care-checklist): Organizes maintenance into daily, nightly, periodic, and as-needed tasks so owners can develop a consistent routine. Covers cleaning, checking operation, and monitoring parts. Because this older checklist includes battery-era examples, follow the current manual for rechargeable batteries, charging, replacement parts, and servicing. - [Managing moisture with hearing-aid drying accessories](https://www.mdhearingaid.com/blog/hearing-aid-dehumidifiers): Explains how humidity, sweat, and condensation affect hearing aids and describes dehumidifier jars, dry boxes, and tubing air blowers. Useful when choosing maintenance accessories or planning a storage routine. Product instructions determine compatibility and proper use; drying accessories do not replace regular cleaning. - [Understanding hearing-aid supplies and replacement parts](https://www.mdhearingaid.com/blog/hearing-aid-supplies): Describes common supplies such as tips, domes, tubing, wax guards, batteries, chargers, and cleaning tools, explaining their roles in routine care. A useful introduction before ordering replacements. Select accessories by the exact hearing-aid model and series rather than assuming similarly named parts are interchangeable. - [Common hearing-aid troubleshooting topics](https://www.mdhearingaid.com/blog/troubleshooting-common-hearing-aid-problems): Organizes common complaints into no sound, low or distorted sound, whistling, and intermittent operation. Provides background for checking care and setup before contacting support. Some examples and protection-plan statements are historical; use current model instructions and current coverage terms when acting on a problem. - [Caring for hearing aids during summer](https://www.mdhearingaid.com/blog/summer-hearing-aid-care-maintenance-tips): Discusses exposure to moisture, dirt, particles, and heat during warmer-weather activities, with storage and cleaning considerations. Useful for planning an outdoor routine. The article references older accessories and protection products; current manuals, accessory pages, and coverage terms should guide specific purchases and care decisions. - [Preparing to travel with hearing aids](https://www.mdhearingaid.com/blog/traveling-with-hearing-aids): Offers packing and planning considerations for traveling by air, car, and public transport while using hearing aids. Useful for organizing charging supplies, maintenance essentials, and communication needs. Travel rules can change, so confirm airline, security, and transport requirements directly before departure. - [Cold weather, condensation, and hearing-aid care](https://www.mdhearingaid.com/blog/keep-your-hearing-aids-happy-in-cold-weather): Explains how perspiration and temperature changes can contribute to moisture problems and describes possible performance symptoms. Useful background for seasonal care. This historical article includes removable-battery instructions; do not apply those steps to sealed rechargeable models. Follow the current manual or contact support. - [When to reassess an existing hearing aid](https://www.mdhearingaid.com/blog/time-to-buy-a-new-hearing-aid): Discusses reduced performance, changing hearing needs, maintenance, device age, and new technology as reasons to reassess an existing hearing aid. Helps prepare for a support or professional consultation. A lifespan estimate is not a warranty or a requirement to replace a working device. ## Families, caregivers, and everyday listening - [Helping a parent explore hearing aids](https://www.mdhearingaid.com/blog/does-your-parent-need-hearing-aids): Covers observations that may prompt a hearing conversation, choosing a supportive time and place, suggesting testing together, and helping compare devices. Useful for adult children and caregivers assisting with research. Keep the parent’s preferences central and verify current purchase terms through the product and policy pages. - [Starting a caring conversation about hearing](https://www.mdhearingaid.com/blog/how-to-have-the-you-may-need-a-hearing-aid-conversation): Offers ideas for approaching hearing concerns calmly, describing everyday communication difficulties without blame, and suggesting a hearing test. Emphasizes that the person experiencing hearing loss should make the decision. Useful as a conversation resource for spouses, adult children, and other supportive family members. - [Communication tips for relationships affected by hearing loss](https://www.mdhearingaid.com/blog/communication-in-relationships): Provides practical communication habits such as choosing quieter settings, gaining attention, facing the listener, keeping the mouth visible, rephrasing, and using written information when helpful. Useful for partners and family members supporting everyday conversation while someone explores or adjusts to hearing aids. - [A household perspective on hearing loss](https://www.mdhearingaid.com/blog/living-with-someone-with-hearing-loss): Uses a couple’s story to discuss repeated conversations, reluctance to seek help, and the effect of hearing difficulties on daily life. A historical, brand-published perspective that may help families recognize shared frustrations. Do not treat its old service hours, statistics, prices, or trial terms as current. - [Helping a parent feel ready to seek hearing support](https://www.mdhearingaid.com/blog/how-do-i-get-dad-to-wear-hearing-aids): Discusses learning about hearing loss, choosing a calm setting, sharing research, and being prepared for more than one conversation. Useful for caregivers who want to support a parent’s next step without rushing the decision. Professional guidance can help with selection and questions about purchasing. - [Hearing and connections between grandparents and grandchildren](https://www.mdhearingaid.com/blog/hearing-health-for-grandparents-day): Focuses on family conversations, sharing memories, and staying involved in grandchildren’s lives. A useful family-oriented content resource when discussing why everyday hearing matters. This historical seasonal article is background reading, not a current Grandparents Day promotion or a source for present-day audience statistics. - [Hearing aids and everyday quality of life](https://www.mdhearingaid.com/blog/how-hearing-aids-improve-quality-of-life): Discusses communication, daily tasks, independence, and awareness of surrounding sounds as reasons people consider hearing support. Useful for exploring personal goals before choosing a device. These are possible areas of benefit, not guaranteed results or a substitute for assessing an individual’s hearing needs. - [Choosing headphones for television listening](https://www.mdhearingaid.com/blog/tv-headphones-buyers-guide): Explains TV listening devices and buying considerations including television connections, ease of use, comfort, range, battery life, sound, and support. Useful for households with different listening-volume preferences. A TV headset is a separate product category; current compatibility and specifications must come from its product page. - [Telephone features for people with hearing difficulties](https://www.mdhearingaid.com/blog/learn-about-phones-for-people-with-hearing-loss): Introduces amplified and captioned telephones and features such as visual call alerts. Useful background when telephone conversations are difficult. This historical overview contains outdated pricing and assistance-program counts; check current providers and local programs, and confirm compatibility with the exact hearing aid or telephone. ## Independent OTC eligibility reference - [FDA: OTC hearing aids, what to know](https://www.fda.gov/medical-devices/hearing-aids/otc-hearing-aids-what-you-should-know): Defines the intended adult audience for OTC hearing aids, explains prescription alternatives, and identifies circumstances that warrant medical attention. This independent reference helps distinguish ordinary product-selection questions from health concerns. Regulatory registration, clearance, and approval are different concepts; manufacturer registration should not be interpreted as an FDA endorsement of a product. ## Optional - [The original NEO introduction](https://www.mdhearingaid.com/blog/introducing-the-mdhearing-neo): Historical 2022 announcement describing MDHearing’s first in-canal NEO model and its role in expanding beyond behind-ear products. Useful for product-family background, not current ranking or offer claims. Later NEO XS and NEO XS PRO devices changed the range; consult current product pages for today’s options. - [The NEO XS introduction](https://www.mdhearingaid.com/blog/mdhearing-neo-xs): Historical 2023 announcement explaining how the NEO XS expanded the NEO family with a smaller completely-in-canal design. Useful for understanding naming and product evolution. Original launch pricing, trial language, and comparisons should not be reused as current specifications or commercial terms. - [The NEO XS PRO introduction](https://www.mdhearingaid.com/blog/introducing-the-neo-xs-pro): Brand-published launch article discussing the addition of app connectivity and personalized sound to the small NEO-family format. Offers background on the product’s development and intended user experience. Refer to the current product page and Help Center for supported app functions, compatibility, and present offers. - [The VOLT MAX 2 introduction](https://www.mdhearingaid.com/blog/introducing-the-volt-max-2): Brand-published launch article comparing the newer VOLT MAX 2 design with the original VOLT MAX, including size, charging, and controls. Useful historical context for owners comparing generations. Current product and Help Center guidance govern features, including personalization differences affecting some earlier units. - [Joe Namath’s MDHearing story](https://www.mdhearingaid.com/blog/joe-namath-hearing-aids): MDHearing’s account of Joe Namath’s experience with hearing difficulties, family encouragement, and seeking help. Useful as an attributed brand story about a public spokesperson. It is not an independent product review, typical-results guarantee, or evidence that a hearing aid prevents cognitive illness. - [Historical research involving the original AIR](https://www.mdhearingaid.com/blog/the-mdhearing-aid-air-featured-in-research): An archival report of research presented in 2015 involving an earlier AIR device. Useful for tracing the company’s research history. Interpret results within the original device, participants, methods, and study limits; do not transfer them to AIR 3 or every current MDHearing product. - [Audiology speaking engagements in 2023](https://www.mdhearingaid.com/blog/mdhearing-head-of-audiology-conferences-2023): MDHearing’s report on Sandra Porps’s participation in professional hearing events in 2023 and her audiology background. Useful dated context about public professional activity. Use the current About Us page for present roles and credentials; event participation is not independent endorsement of a product. - [MDHearing services for PACE programs](https://www.mdhearingaid.com/lp/pace): Public overview for PACE organizations evaluating hearing-care support for their participants. Describes the program’s hearing-test, consultation, device, and coordination approach and provides a specialist contact route. Program arrangements differ from ordinary retail purchases; organizations should confirm current scope, eligibility, pricing, and service commitments directly with the program team.