MDShield Protection Plan
With the MDShield Protection Plan subscription, you are 100% protected against ALL defects, malfunctions, and accidental damage, including damage not covered by the initial 1-year warranty (water damage, pet damage, stepping on the device, etc). You won’t have to worry if your hearing aids get chewed up by your puppy, sucked up by the vacuum cleaner, or you accidentally get them wet. We've got you covered.
Can I cancel the subscription at any time?
Yes, your coverage lasts until the subscription is canceled. To cancel your subscription, please contact customer support.
What will MDHearing do?
We will repair or replace any damaged, defective, or malfunctioning part, or send you a brand new device at no charge.
What isn't covered by the Protection Plan?
Loss, theft, unauthorized repairs, and accessories are not covered. See our Protection Plan Manual for specific contract details.
How do I get service?
If something goes wrong with your device, please contact customer support for a Return Merchandise Authorization (RMA) number and return instructions. If it is necessary to send the device to us, you are required to pay for postage and processing to MDHearing.