Protect today, enjoy for years.
With the MDShield Protection Plan subscription, you are 100% protected against ALL defects, malfunctions, and accidental damage, including damage not covered by the initial 1-year warranty (such as water damage, pet damage, stepping on the device, etc). You won’t have to worry if your hearing aids get chewed up by your puppy, sucked up by the vacuum cleaner, or you accidentally get them wet. We've got you covered.
Total Protection
If you select the Total Protection Plan, your subscription will include loss protection and an appointment with a licensed hearing professional. Replacements for lost hearing aids are subject to a $49.95 fee per lost hearing aid. Appointment scheduling details will be provided via email.
Can I cancel the subscription at any time?
Yes, your coverage lasts until the subscription is canceled. To cancel your subscription, please contact customer support.
What will MDHearing do?
We will repair or replace any damaged, defective, or malfunctioning part, or send you a brand new device at no charge.
What isn't covered by the Protection Plan?
Loss, theft, unauthorized repairs, and accessories are not covered by the standard Protection Plan. However, if you select the Total Protection Plan, loss is covered. Replacements for lost hearing aids are subject to a $49.95 fee per hearing aid.
How do I get service?
If something goes wrong with your device, please contact customer support to activate our return process before sending the devices back to us. This is essential for proper processing and efficiency. If it is necessary to send the device to us, you are required to pay for postage and processing to MDHearing.