Your satisfaction is guaranteed. If you are not satisfied with your MDHearing device, you have 45 days to return it for a full refund. We are unable to honor return requests after 45 days from the date of delivery as reported by shipment tracking.
MDHearing recommends you try the hearing aids for a minimum of 21 days because medical studies show that your brain requires about three weeks to adjust to new hearing aids. However, this minimal trial period is not required, and you can return your hearing aids at any time within 45 days from the date of delivery as reported by shipment tracking.
All products MUST include a Return Merchandise Authorization (RMA) code for proper processing (RMA codes are a combination of words, letters, and numbers). For an RMA code and specific return instructions, please contact customer service.
Your MDHearing device is covered against defects in materials and workmanship for one (1) year from the time you receive your order. If at our examination it is determined that the unit failed to work due to parts, materials, or workmanship we will repair or replace it for free. This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your hearing aid, such as physical shock, damage from moisture or sweat, excessive wax build-up, lack of proper maintenance, or tampering with the device, all of which void the warranty. Protect your hearing instrument from ALL types of unexpected or accidental damage with our MDShield Protection Plan (can be added during checkout).
The Receipt Addendum outlines our return policy and warranty information. This document is included with every hearing aid order and also contains advisory information and Customer Support contact information.