- Hearing Aids
- Customer Service
Experience state-of-the-art technology and features normally found for thousands more.
Each MDHearing Aid comes assembled and ready to wear.
A purchase of a single hearing aid includes:
A purchase of a pair of hearing aids also includes:
Standard Shipping is FREE within the USA. Standard orders are shipped USPS First Class Mail with Delivery Confirmation, for arrival to your home within 3-7 business days of order confirmation.
Items are shipped on regular business days, Monday-Friday. Items ordered on holidays, Saturdays, Sundays, or after noon are shipped the next business day.
Rush Delivery USPS Express mail delivery (1-2 business days) to most locations within the U.S. for a shipping charge of $25 per address.
Canada Orders Hearing aid orders ship FREE via USPS ePacket. Delivery typically occurs between 6-14 days after the order is placed. For faster service, hearing aids can be shipped via Express Mail International (includes insurance and tracking) for $31.95.
The MDHearingAid is covered against defects in materials and workmanship for 90 days from the time you receive your order. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free. Protect your hearing instrument from ALL types of unexpected or accidental damage with our MDShield™ Protection Plan (can be added during checkout).
Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid, you have 45 days from the date of purchase to return it for a full refund.
MDHearingAid requires a minimum trial period of 21 days.This minimum trial period is required because medical studies show that your brain requires about three weeks to adjust to new hearing aids. Return requests prior to 21 days from date of invoice will incur a ten percent (10%) Early Return Fee.
All products MUST include a Return Merchandise Authorization (RMA) number for proper processing. Products returned without a RMA number will incur a twenty percent (20%) No-RMA Fee.
For an RMA number and specific return instructions, please call Customer Service, 312-366-3899, M–F, 8:00 AM - 4:30 PM CST. We are available 24 hours a day, 7 days a week (a calendar day equals a business day).
We are unable to honor return requests after 45 days from the date of purchase as shown on your invoice.
I have had my Lux since June and I love it. I have had no complaints at all. I can hear everything and find the programs especially helpful especially when in crowded areas. I have recommended md hearing to friends that need a hearing aid because it works.
I have had a hearing problem for many years, but just couldn’t justify paying $3,000 - $3,500 for a pair of hearing aids. I sent the results of my hearing test to MDHearing and in a couple of day received a recommendation. I have been wearing these hearing aids and have no problems. They are easy to use and I can hear again! I really I really like that when I am wearing the hearing aids they are virtually invisible.
Lux are Great hearing aids & good insurance plan. Batteries last much longer than expected, also easy to change out. I can hear things i have not heard since Army artillery damaged my hearing 45 yrs. ago. Can even hear neighbors 80' away & understand what they are saying. can also hear some people i don't want to hear. LOL LUX is a GREAT BUY! Hope this helps. YES i would purchase these again.
I am totally delighted with my new LUX hearing aids. They are simply incredible and I would highly recommend MDHearing Aid to anyone. They are very helpful and dedicated to providing extraordinary customer support.