We know shopping for hearing aids can be a bit confusing, especially when you’re shopping online without the advice of an audiologist. To help make ordering as simple as possible, we’ve answered some questions that we hear most frequently below.
What is the 45-day trial period?
Our hearing aids were designed by doctors and an audiologist to help the majority of people with hearing loss, from mild to moderately-severe. That being said, until you try a hearing aid in your daily routine, it’s hard to know for sure if it will work for you and your lifestyle.
Our 45-day trial allows you to try the hearing aids risk-free for 45 days. Unlike wearing glasses, where your eyesight is immediately corrected, hearing is a more gradual process. When first wearing a hearing aid, it is completely normal to find some background sounds unusually loud, like your feet on the ground or the water running in the sink. Once your brain experiences these sounds on a daily basis again, it will relearn to filter them out and they will fade into the background like they do with normal hearing.
Until you have tried the devices for some time, you may not be able to know if the devices will work for you. That’s why we include a 45-day risk-free trial and a 100% money-back guarantee with all of our hearing aids. So go ahead and wear them anywhere that you’ll use them—at home, in church, running errands, family gatherings, restaurants with friends—and determine if they’re right for you.
Why is MDHearing so much cheaper than retail clinics?
In order to keep our prices at an absolute minimum, we are an online, direct-to-consumer company. Unlike brick-and-mortar retail hearing clinics, we do not have the high overhead of renting real estate or paying in-house medical professionals to administer lengthy hearing tests and fitting appointments. Instead, we sell directly to you and provide free one-on-one phone, email, and video chat support, so you can receive the benefit of medical-grade hearing aids at a more affordable price.
Of course, there are benefits of seeing an audiologist in person, especially if your hearing loss is severe or occurred over a short period of time. We will always recommend you get the best hearing aid that you can afford, as your hearing is an invaluable connection to the world around you. If you have the time and money, we would recommend you visit your local audiologist and compare their solutions to our over-the-counter devices.
How long does the shipping process take?
Free standard shipping is included with every hearing aid purchase in the USA. If you order Monday–Friday before noon EST, your order will ship that day. Items ordered on holidays, weekends, or after noon are shipped the next business day.
All of our orders ship from our logistic warehouse in Chicago. Depending on how far you live from us, it may affect how long your hearing aid takes to reach you, but you should expect arrival within 3–7 business days. We do offer some Express shipping options for an extra charge if you want your hearing aids sooner.
What is the warranty?
All of of our hearing aids come with a 90-day manufacturer’s warranty against any defects in materials and workmanship. We also have an extended warranty, the MDShield™ Protection Plan, available if you want to extend your protection and peace of mind to a full year.
What is included in the extended warranty?
The MDShield Protection Plan covers ALL types of unexpected or accidental damage. Water damage, pet damage, battery corrosion, damage from being run over by a car—you name it, we cover it, as long as you can return the damaged devices to us. We will then repair or replace your device, sending it back to you at no charge.
Please note, this protection plan does not cover loss or theft. You will need to ship it back to us in order to receive coverage. Also, make sure to contact MDHearing immediately for the correct return authorization number and instructions, so we can process your return or repair as efficiently as possible.
Do I need two hearing aids?
If you have two ears with hearing loss, we would almost always suggest using two hearing aids. Your brain is used to hearing sounds from both ears at the same time and at the same volume. With only one hearing aid, the sound will not be balanced, conversations are harder to distinguish from background noise, and you won’t know what direction sounds are coming from.
Studies suggest hearing aid users are more satisfied when they wear two devices, and we want to have the best chance of success with your new hearing aids.